SUPPORT · BUYER FAQ
LiHua Lighting FAQ: OEM Batteries, Energy Storage & LED Lighting
Answers to common buyer questions about ordering, OEM/ODM customization, warranty, LiFePO4 batteries, lighting, displays, samples and shipping at LiHua Lighting, a source factory since 2012.
Ordering & PaymentOEM/ODM Customization QuestionsQuality, Warranty & CertificationsLiFePO4 Battery & Energy Storage Technical QuestionsLED Lighting, Solar Street Light & LED Display QuestionsSamples, Shipping & Delivery
Ordering & Payment: MOQ, Lead Time and Deposit
What is your minimum order quantity (MOQ)?
Our MOQ is 200 pcs, both for energy storage products and for lighting products. Please talk to our sales team about your planned quantities.
What are your payment terms?
For energy storage batteries and portable power stations we take a 50%–70% deposit. For lighting products the deposit is 30%. In both cases the balance is paid before shipment. For accepted payment methods, contact our sales team.
How long is the production lead time?
Energy storage batteries and portable power stations: 30 working days. Lighting products: 12–27 working days, depending on the model. Your quotation states the confirmed lead time.
How do I get a quotation?
Email sales@mileds.com or use our contact form. Include the product, quantity, required capacity/voltage or wattage, and your target market so we can quote accurately.
OEM/ODM Customization Questions
Are you a factory or a trading company?
We are a source factory, founded in 2012. Design, production and sales are all done by LiHua Lighting, with two factories in Guangdong, China: the Jiangmen Factory (energy storage and lighting) and the Shenzhen Factory (custom LED displays).
Can you put my logo and brand on the products?
Yes. Custom products are our core business. We can apply your logo and make custom packaging and user manuals for private-label orders.
What can be customized on batteries and energy storage systems?
Logo, housing, color, capacity and voltage, inverter wattage for all-in-one systems, packaging and manuals. High-voltage battery voltages follow industry standards and can be customized. See our OEM/ODM page for details.
What can be customized on LED lighting, solar street lights and displays?
Logo, housing, color, wattage, packaging and manuals. For solar street lights we can also supply poles. Displays can be built to the size you need.
Do you offer ODM development of a new design?
Yes. Tell us what you need and our engineers propose a solution. A sample is built for your approval before mass production starts.
Quality, Warranty & Certifications
What warranty do you offer?
Energy storage batteries and all-in-one ESS: 3–5 years. Portable power stations: standard warranty 1–2 years, extendable to 3–5 years for customized orders. Warranty applies when the product is used in accordance with the user manual. Lighting products: 2 years. Solar panels: 5 years. Solar inverters: 1 year. LED displays: 2 years. The warranty for each model is confirmed in your quotation.
Which certifications do your products have?
Certifications can be obtained on request to match the requirements of your target market. Please list the certifications you need in your inquiry so we can check them for your order.
How do you control quality?
Battery packs are assembled in our own factory, and every order passes a quality-control and testing stage before shipment.
LiFePO4 Battery & Energy Storage Technical Questions
Which battery cells do you use?
We use grade A lithium iron phosphate (LFP / LiFePO4) cells, sourced from tier-1 manufacturers such as CATL, EVE, Sunwoda, CALB and Ganfeng.
What is the cycle life of your LiFePO4 batteries?
6000 cycles, tested under industry standard conditions. Some model datasheets state their own figure, and in that case the datasheet applies.
Do you assemble the battery packs yourselves?
Yes. LiHua Lighting assembles its LiFePO4 battery packs in-house.
Are your batteries compatible with my inverter?
Our energy storage batteries are compatible with mainstream inverter brands on the market. Send us your inverter brand and model and we will confirm compatibility.
Which energy storage products do you make?
Home and commercial storage batteries, all-in-one energy storage systems, solar inverters, portable power stations, 2/3-wheeler batteries and lead-acid replacement batteries.
LED Lighting, Solar Street Light & LED Display Questions
Which lighting products do you manufacture?
LED Lighting (including flood lights, high bay lights and street light heads), solar street and flood lights, solar panels and poles. All can be customized.
Do you make custom LED displays?
Yes. Our Shenzhen Factory builds custom LED displays, poster screens and pole screens. See our LED display range.
Samples, Shipping & Delivery
Can I order a sample, and how long does it take?
Yes. For energy storage batteries and portable power stations, samples take 15–20 days. For lighting samples, sample costs and timing, please contact our sales team.
What shipping terms (Incoterms) do you offer?
Shipping terms are agreed order by order. Please contact our sales team at sales@mileds.com with your destination and we will advise the options.
Where are your goods shipped from?
We ship from our Jiangmen Factory and Shenzhen Factory in Guangdong, China. For the port of loading and delivery arrangements for your order, contact our sales team.
Specifications are for reference only. Please confirm with our sales team before ordering.
Still have a question?
Our sales team answers product, customization and order questions. Write to sales@mileds.com or send an inquiry.
We reply to every inquiry within 24 hours.
Email: sales@mileds.com
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